SHIPPING AND RETURNS
Delivery within Australia takes 1-3 business (VIC and NSW), 4-6 business days (other states and country).
We ship worldwide. We ship by air mail from Australia, it usually takes 7-10 business days (USA & Asia), 8-12 business days (UK), 10-18 business days (Europe) from time of shipment to arrival. Due to international customs it can take up to 20 working days.
ECI - Express Courier International
We also ship via ECI -Express Courier International (2-3 business days delivery worldwide) from the day of shipment. If you need your boots sooner and this is an option that you would prefer, please choose Best Way (ECI)shipping. Once shipped we will email you a tracking number which can be tracked via
www.auspost.com.au or www.usps.com (US customers only)
Please note that some countries do not provide or allow insurance with airmail shipping and can only be shipped via EMS. The following countries are:
Barbados, Bermuda, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, East Timor, Falkland Islands, Guatemala, Israel, Jamaica, Jordan, Lebanon, Malta, Mexico, Nepal, Nigeria, Norway, Paraguay, Peru, Uruguay, Venezuela, Vietnam.
We stand by our 100% Genuine, made in Australia sheepskin footwear!
We will provide a refund if you return the goods (not worn or damaged) less any freight costs for any items that were received damaged or not as ordered*. Within 7 days of receipt.
Please choose the size carefully by using our measurements as a guide. If you are not sure Contact Us.
We will exchange the footwear for incorrect sizing less any freight costs. If returning the footwear we recommend air mail, this will take 5-12 business days as opposed to surface mail which can take a lot longer. You must e-mail us prior to returning or exchanging any items and inform us of the reason. We will then give you the contact point for the return.
It is the discretion of AIC Sheepskin Footwear to refund less any freight charges for returns outside of this policy and this may attract a 20% re-stocking fee.